HOPE for NH Recovery Closing Satellite Centers


Submitted 9 months ago
Created by
Phyllis Muzeroll

Claremont Site to be Shuttered

HOPE for NH Recovery has released an official statement regarding its plans to close its satellite centers, including the one in Claremont. Its main location in Manchester will remain open.

“In an effort to preserve its mission to support people impacted by addiction through lived experience, on their path to wellbeing, HOPE for NH Recovery is moving forward with plans to consolidate its operations,” said the organization. Scott Bickford, HOPE’s Board Chair stated, "The Board and HOPE's staff have worked very hard to keep all of our centers open to serve as many New Hampshire residents and families as possible. When we were initially asked to open centers in these communities, we intended for them to be sustained via a blended funding stream. This stream was to consist of support from local businesses, organizations, and individuals as well as some state funding."

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Executive Director and longtime advocate Melissa Crews shared her thoughts on the closures. "The outreach and support in Manchester has been amazing. We have just been unable to duplicate that in the other communities. While people are using the centers and finding them very valuable in their recovery journey, the funding just hasn't materialized as we had hoped. Unfortunately, the costs to operate the centers are significantly higher than the revenue available to each center. While no one wants to see the centers close, our board realizes that the majority of the organization's funding sources have been Manchester area businesses, organizations and donors. We remain committed to working with the state to help identify revenue streams for these types of community centers."

Funding all five centers absent local and state support since July 2017 has put "a tremendous financial strain on HOPE's largest center in Manchester", said the organization. The board of directors has voted to close the satellite centers in Franklin, Concord, Claremont, and Berlin by the end of the month. “The board believes that these closures, while difficult, are in the best interest of the organization. The board is also mindful of its obligation to be good stewards of the organization's resources and is optimistic that this is a significant step toward it being self-sustaining,” said the organization.

The Claremont site opened in the summer of 2016; space was leased in the former Diana Love building on the corner of Elm and Main Streets and was the organization’s 4th recovery community center in New Hampshire.  The building was purchased by Melissa Crews, executive director and her husband, Andy Crews, the president and CEO of Autofair.  At the time Crews said, “We have been working with David Berry and the Sullivan County Department of Corrections on a plan to bring recovery support services to compliment their very successful TRAILS program. We should be working in there very soon.”   

The Claremont center has been operating Monday through Friday, offering one-on-one peer coaching for everyone impacted by addiction, including family and friends; support groups, community events and educational workshops. Wayne Miller has been serving as the center's manager.

The Concord Monitor reported that “The governor said that the Department of Health and Human Services Financial Compliance Unit had recently completed a Site Review Report for HOPE, which is to be released soon. Those findings, along with Hope’s responses, will enable its contract to move forward for consideration by the Executive Council.”                     

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