Providing Hospitality at The Quechee Club
Another lovely new face greeting members of the Quechee Club from the desk of the concierge! Katherine “Katie” Urquhart fresh out of college decided to apply for the Quechee Club position, which includes event planning as well as covering the concierge desk. A local girl – born and raised in Wilder, a village of Hartford, Vermont, Katie knows her resources. This position relies on possessing an in-depth knowledge of the Quechee Lakes Landowners Association (QLLA) including the ins and outs of available services, amenities, and events. Katie started at the Membership Services Desk, and will continue to multi-task as the concierge role has been what membership services historically performed.
Katie Urquhart is the new concierge at The Quechee Club
As an outside request from a QLLA member about where to go for auto-body work, Katie asks, “Well what kind of damage?” If major damage, she might recommend J.A.S Autobody & Sales in White River Junction, VT, as well as a few others, and for lighter damage, she might recommend a local small shop mechanic such as Meunier Towing Auto Sales & Service in Hartland, VT. If someone is looking for a cleaning service, she has a list. If a member wants ideas for a hike, she has some. Katie knows and informs information-seekers the details of club activities, and confirms dinner and event reservations. She explains that most inquiries from members involve maneuvering about the club’s web site.
Katie’s path to The Quechee Club
Upon graduation from Champlain College in Burlington, VT, Katie considered an adventuresome path beyond Vermont and explored City Year and the Peace Corps. When the position at The Quechee Club was available, it was hard to resist as the hospitality industry is the area that most interests her, and thought why not continue this pursuit at The Quechee Club. With this position Katie works with the staff across a broad range of activities and services that the club provides. The lure of some involvement with event planning certainly influenced her accepting this concierge position. “I have even more appreciation for the hospitality world and all the hustle and bustle that occurs on a typical day,” Katie says, about one month after starting her new job.
Katie is no stranger to event and wedding planning. During high school, Katie worked and interned for Sabrina Brown, owner of Woodstock Productions a wedding planning business. Her major at the Community College of Vermont was Hospitality and Tourism. From Champlain College, Katie received a bachelor degree in Business Administration with a minor in Hospitality and Tourism. During college summers Katie worked at Valley Terrace, an assisted living facility in Hartford, VT, to get a look at another world where hospitality is indeed important.
To advance her knowledge of event and wedding planning, Katie applied for an internship with a well-respected “luxury” wedding planner named Jackie Watson the owner of Jacklyn Watson Events in her last college semester. This business located in the Burlington area has a national clientele base. “Working with Jackie I have been able to plan and execute weddings with minimal help,” she says. Recently, she assisted, as an intern, at a wedding in the Stowe area.
“They had the whole surface under the tent covered with a hardwood floor. It was two years in the planning and cost over $300,000,” Katie says. “It went without a hitch… detail, detail, detail.”
“The thing about being an event planner is you have to know the ins and outs of the industry. Planning is not enough. You have to learn set-up, catering, design, entertainment, and the administrative side is super crucial,” Katie says. When a problem or glitch arises, you have to know how to handle it quickly and precisely while satisfying your client she adds
Katie’s interests range from sports – field hockey, running and basketball to travel, exploring new places and seeking knowledge. Her sister has run marathons and Katie thinks she might run the Covered Bridges Half Marathon, which comes right through Quechee every June. Another interest is Genealogy. Her paternal ancestors arrived in the United States through Ellis Island from Scotland.
She explains that there is a castle called Urquhart Castle in Scotland and she’d like to visit it sometime.The world is an oyster and Katie knows it. Opportunities abound. She is most content to put her concentrated energy into hospitality at the Quechee Club doing the best job she can.