It seems clear that FairPoint has been totally inept at managing the changeover from Verizon and also being forthright about the status of their supposed delivery of DSL. DSL says it's doing better, but that pertains mostly to landline telephones and the speed at which customer calls are answered.
Fairpoint telephone service is regulated by the Vermont Public Service Board and by the counterparts in NH and ME. Unfortunately, DSL is not a requirement of dial tone phone service; so, the PSB has much less clout. (Read: the PSB can't directly make them provide DSL). There may be an indirect link between poor customer service and DSL. That is, the PSB is poised to fine FairPoint for its lousy customer service and may, in lieu of a fine, require FairPoint to expand DSL coverage. That does not mean that it will come to Academy Road and any other specific road in Thetford, Norwich or where ever.
The best bet for the future, as you might guess, is ECFiber which is busy resolving the funding issues that came about when Lehman Brothers went bankrupt last fall. ECFiber is pursuing several strategies including Obama stimulus money, working with a major corporate partner, and getting some help from the Douglas administration (although, despite rhetoric to the contrary) the latter seems unlikely. When the financial issues are resolved, ECFiber will be building a fiber optic network that will run down every road in each town that is a member.
Rep. Jim Masland